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Once you are logged in, select 'Account' from the top navigation of the page. If not logged in, click "Login" instead and you will be redirected to your point balance once you log in.

For missing rewards, email online-services@lolliandpops.com with a clear photo of the in-store or email confirmation receipt with transaction details along with your rewards email address to apply points.

If receipt is unavailable, we will do our best to locate the transaction if you provide the date/time, amount of transaction, and transaction details along with your rewards email address to apply points.

When you want to redeem a reward, you just need to provide your POP
Points Account email address or phone number -- we can retrieve your account and redeem the reward once confirming those details.

Absolutely! We will add your rewards points to your account based on recent purchase(s). Please allow up to 1 (one) week from your online purchase for your POP Points to appear. At this time, POP Points cannot be redeemed online.

We are working as quickly as possible to have the full redemption capabilities available online, however we currently only offer POP Points redemption in-store only. Online POP Points redemption will be available soon.

You can redeem POP Points in-store only. However, you can earn Pop Points with every purchase both in-store and online.

Points expire after one year of accumulation.

Please visit the login page, click "Forgot your password?" and enter your email. You will be emailed a temporary password.

If you are having trouble with access, please reset your password. Once you are logged in with your temporary password, you can finish filling out your profile and update your password. If you have not created a password, click “Sign up” on our login page.