At Lolli & Pops our mission is to DELIGHT our guests. If you’re not happy with your purchase, we’ll make it right! We stand behind our product but recognize there are times when our guests are not satisfied – our mission is to ensure that every guest is satisfied and we will do what it takes to make that possible. We apply full/ partial refunds to the tender with which returned items were purchased. We do not accept returns of LolliandPops.com merchandise in store. Please go to the Need Help section of our website for product return instructions.